Healthcare Office Administration Diploma

Brief Program Description

This program prepares participants to work in the field of medical administration and/or as medical office assistants. In the Healthcare Office Assistant program, you will take courses carefully designed to provide you with the skills and resources necessary to be successfully employed in a variety of roles in health care. By developing the key skills for a range of tasks, you will be prepared for responsibilities that can arise in any medical office, and therefore broadening your appeal to potential employers.

Career Occupation*
(if applicable)

  • Private and Public Hospitals
  • Unit Clerk
  • Public Health Offices
  • Long Term Care Facilities
  • Medical Offices
  • Specialists’ Offices
  • Nursing Services (scheduling)
  • Insurance companies
  • Government Offices with medical related departments

Admission Requirements

  • Provide the College with a transcript and a current resume evidencing the student has graduated from Grade 12 (or equivalent)

    OR

    Provide the College with a current resume evidencing the student has a minimum of five years’ work experience.
  • Must complete an Admissions Interview

    For International students or students whose first language is not English, in addition to the admission requirements listed above, the student must also meet one or more of the following language proficiency requirements:
    • Provide evidence the student has completed a Test of English as a Foreign Language (TOEFL) with a minimum score of CBT 213 OR iBT 78;
    • or
    • Provide evidence the student has completed an International English Language Testing System (IELTS) with a minimum score of 6.0
    • OR
    • Provide evidence the student has completed a Canadian English Language Proficiency Index Program (CELPIP) – General Test with a minimum score of 7.0
    • OR
    • Provide evidence the student has completed a Test of English for International Communication (TOEIC) with a minimum score of 780
    • OR
    • Provide evidence the student has successfully completed grade 12 or post-secondary education in an English instructional school system.

      In addition, all International students are required to obtain a valid study visa to complete the Program.

Learning Objectives

Upon completion of this program the successful student will have reliably demonstrated the ability to:

  • Perform medical office tasks, including scheduling appointments, and documenting and maintaining medical records, while maintaining confidentiality, managing time effectively, showing professionalism, and being ethical.
  • Apply and understand commonly used medical terminology
  • Assist physicians and prepare patients for examinations, clinical procedures, and tests.
  • Manage the input and retrieval of data using electronic medical record software.
  • Prepare bills for visits, supplementary items, and diagnostic procedures carried out in a medical office, a hospital, or home as dictated by the Medical Services Plan (MSP) of British Columbia.
  • Create professional medical documents, letters, and emails that are respectful to the recipients and contain proper paragraphs, proper sentence structure, correctly spelled words and abbreviations, and correct grammar.
  • Apply critical thinking and problem solving techniques to resolve issues that can be found in a medical office.
  • Provides person-centred care and assistance that recognizes and respects the uniqueness of each individual client
  • Communicates clearly, accurately, and in sensitive ways with clients and families within a variety of community and facility contexts
  • Interacts with other members of the healthcare team in ways that contribute to effective working relationships and the achievement of goals

Other Details

Completion Requirements*

In order to successfully graduate, students are required to:

  • Complete each course/module in the program with a 70% or higher marks;
  • Have paid all dues (money owed) in full to the College;
Program Duration

800 hours (40 Weeks).

Homework Hours

4-6 hours per course.

Delivery Method(s)

Indicate how the program is delivered

  • In-class instruction
  • Distance education
  • Combined delivery (both in-class and distance)

Required course materials

  • Essentials of Business Communication, 9th Edition, Mary Ellen Guffey, Dana Loewy, Richard Almonte, ISBN-10: 017672124X, ISBN-13: 9780176721244, COPYRIGHT: 2019 Published.
  • Understanding Human Behavior: A Guide for Health Care Professionals, 9th Edition, Alyson Honeycutt Mary Elizabeth Milliken, ISBN-10: 1305959884, ISBN-13: 9781305959880, COPYRIGHT: 2018 Published.
  • Ethics of Health Care: A Guide for Clinical Practice, 4th Edition, Raymond S. Edge, J. Randall Groves, ISBN-10: 1285854187, ISBN-13: 9781285854182, COPYRIGHT: 2018 Published.
  • Introduction to Health Care, 4th Edition, Dakota Mitchell, Lee Haroun, ISBN-10: 130557477X, ISBN-13: 9781305574779, COPYRIGHT: 2017 Published.
  • Management of Health Information: Functions & Applications, 2nd Edition, Leah Grebner Rozella Mattingly, ISBN-10: 1285174887, ISBN-13: 9781285174884, COPYRIGHT: 2017 Published.
  • Using the Electronic Health Record in the Health Care Provider Practice, 2nd Edition, includes Premium Website Printed Access Card, Shirley Eichenwald Maki, Bonnie Petterson, ISBN-10: 1111645604, ISBN-13: 9781111645601, COPYRIGHT: 2014 Published.
  • Introduction to Health Care Finance and Accounting, 1st Edition, Carlene Harrison, William P. Harrison ISBN-10: 1111308675, ISBN-13: 9781111308674, COPYRIGHT: 2013 Published.
  • Administrative Medical Assisting, 8th Edition, Linda L. French, ISBN-10: 1305859170, ISBN-13: 9781305859173, COPYRIGHT: 2018 Published.
  • Your Career: How To Make It Happen, 9th Edition, Lauri Harwood, Lisa M.D. Owens, Crystal Kadakia, ISBN10: 1305494830, ISBN-13: 9781305494831, COPYRIGHT: 2017 Published.
  • Comprehensive Medical Terminology | 4th Edition, Betty Davis Jones, COPYRIGHT: 2011 Published.

Program Organization*

Title of Course/Work Experience Component * # of Hours*
COMM101 Business Communication 80
HCOA101 Introduction to Healthcare 80
HCOA102 Medical Office Administration 80
HCOA103 Management of Health Information 80
HCOA104 Human Behavior for Health Professionals 80
HCOA105 Ethics of Healthcare 80
HCOA106 Electronic Healthcare Record 80
HCOA107 Healthcare Finance and Accounting 80
BUSN208 Business Career Development 80
HCOA108 Medical Terminology 80
Total Program Hours 800

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Congratulations on taking the next step to a fulfilling professional career!

For more information, fill out the form on this page or call 604-683-8850

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